Order Processing

Orders are generally processed within 2–4 business days after payment is confirmed. During holidays or unusually high order volume, processing may take up to 5 business days.

Business days exclude weekends and public holidays. Processing time is separate from the carrier’s delivery time.

Estimated U.S. Delivery

For orders delivered within the United States, estimated transit time is 10–15 business days after dispatch. The overall time from placing an order to receiving it includes both processing and transit.

Delivery estimates are provided for guidance and are not guaranteed. Carrier conditions, customs procedures, weather, and other events outside our control may affect arrival times.

Shipping Charges

Available shipping methods and their charges are displayed at checkout. You can review the applicable shipping cost and your final order total before submitting payment.

Fulfillment & Shipping Origin

Orders may be prepared and shipped by our designated fulfillment partners. The dispatch location can vary according to inventory availability, the selected jewelry pieces, and fulfillment requirements. It may differ from the registered business address listed below.

If an order contains multiple pieces, they may arrive in separate parcels. Tracking information will be provided when available.

Tracking Your Shipment

Once an order has been dispatched, tracking details are sent to the email address provided at checkout when the shipping service supports tracking. Tracking updates may take some time to appear after the carrier receives the parcel.

The carrier and tracking service used may differ by destination and fulfillment location.

Shipping Address Changes

Please check your shipping address before placing an order. If you notice an error, contact us as soon as possible with your order number and the correct address. We will try to update it before dispatch, but changes cannot be guaranteed once an order enters fulfillment or transit.

If a parcel is returned because the address supplied at checkout was incorrect or incomplete, any applicable reshipping cost may be the customer’s responsibility.

P.O. Boxes, APO/FPO & U.S. Territories

Delivery to P.O. Boxes, APO/FPO addresses, and U.S. territories depends on the shipping options available at checkout. Some carriers may be unable to serve these destinations, and transit times may differ from the standard U.S. estimate.

Delayed or Inactive Tracking

A tracking page may remain unchanged while a parcel moves between carrier facilities or awaits its first scan. If tracking has not updated for an extended period or the delivery estimate has passed, email our support team with your order number and tracking details. We will review the available shipment information.

Lost Shipments

If you believe your parcel has been lost in transit, contact us with your order number. We may need to check the tracking record and request an investigation from the carrier before confirming the next steps for your order.

Delivered but Not Received

If tracking shows “delivered” but you cannot locate the parcel, please first check your delivery area, household members, building reception, and nearby neighbors. You can also contact the carrier for delivery details.

If the parcel is still missing, email us with your order number and tracking information so we can review the matter with the carrier.

Damaged, Incomplete or Incorrect Orders

If your jewelry arrives damaged, an item is missing, or you receive the wrong piece, contact us promptly. Include your order number and clear photographs of the item, its packaging, and the shipping label where relevant.

This information helps us review what happened and arrange an appropriate resolution.

International Delivery & Import Charges

Shipping availability and estimated delivery times for destinations outside the United States are shown at checkout where available. International parcels may be subject to customs inspection and local import charges.

Unless the checkout expressly states that these charges are included, customs duties, taxes, and related import fees are the recipient’s responsibility.