Return Window

You may request a return of an eligible item within 30 calendar days after confirmed delivery. Please contact us before sending anything back so we can review the request and provide return instructions.

Return Eligibility

To qualify for a standard return, jewelry must be unused, unworn, and in its original condition, with any original packaging and included components. Please handle the piece carefully while deciding whether to keep it.

An item that shows wear, damage caused after delivery, or missing components may not qualify for a standard return. Your legal rights concerning faulty or incorrectly supplied goods remain unaffected.

Items That Cannot Be Returned

Customized or personalized pieces cannot be returned for a change of mind unless they arrive damaged, defective, or different from the order. Items marked as final sale at the time of purchase are also excluded from standard returns, where permitted by applicable law.

Any product-specific return restriction will be stated on the relevant product page or at checkout.

How to Request a Return

Email service@vexzunil.com with your order number, the item you wish to return, and a brief reason for the request. If the item arrived with an issue, include clear photographs showing the problem.

After reviewing your request, we will provide the applicable return instructions and return address. Please do not send a parcel to the registered business address below unless our support team specifically instructs you to do so.

Return Shipping

For a standard change-of-mind return, the customer is responsible for the return shipping cost. If we confirm that an item was damaged, defective, or incorrectly supplied, we will explain the appropriate return or replacement arrangement without charging you for a mistake attributable to us.

We recommend retaining your return tracking details until the return has been received and reviewed.

Damaged, Defective or Incorrect Items

If an item arrives damaged or defective, an item is missing, or you receive a piece you did not order, please contact us within 7 calendar days after delivery. Include your order number and photographs of the item, its packaging, and the shipping label where relevant.

We will review the details and arrange an appropriate resolution, such as a replacement or refund, according to the circumstances and applicable law.

Return Inspection

Once a return arrives, we will inspect the item against the return conditions and notify you whether the refund has been approved. Please package delicate jewelry securely to help prevent damage during return transit.

Refunds

Approved refunds are issued to the original payment method. We generally process an approved refund within 5–10 business days. Your bank or payment provider may need additional time to display the credit.

For a standard change-of-mind return, any original shipping charge is not refunded unless applicable law requires otherwise. For an issue attributable to us, we will explain the refund amount when resolving your request.

Exchanges

If you would prefer a different design or variation, contact us before returning your item. Availability may change, and our support team will explain whether an exchange can be arranged or whether a return followed by a new order is needed.

Order Changes & Cancellations

If you need to change or cancel an order, contact us as soon as possible. We will try to help before fulfillment begins, but a change or cancellation cannot be guaranteed once the order is being prepared or has shipped.