We offer distinctive, trend-forward jewelry designed to bring personality to everyday styling. Each product page describes the specific piece available for purchase.

We aim to show every design accurately. Lighting, screen settings, photography, and production variation may cause slight differences in color, texture, shape, or finish. Review the product description for the details of the piece you are ordering.

Available material, dimension, finish, and care information appears on the individual product page. If you need clarification before ordering, contact our customer support team.

After a successful checkout, an order confirmation is sent to the email address provided with your purchase. Check your spam folder if you do not see it. You can contact us for help locating your order.

The payment methods available to you are displayed at checkout. The options may vary by location or transaction. You can review the final order total before submitting payment.

Contact service@vexzunil.com as soon as possible with your order number. We will try to help before fulfillment begins, but changes and cancellations cannot be guaranteed once an order is being prepared or has shipped.

Orders are generally processed within 2–4 business days after payment confirmation. During holidays or unusually busy periods, processing may take up to 5 business days. Business days exclude weekends and public holidays.

Estimated U.S. transit is 10–15 business days after dispatch. This is separate from order processing and is an estimate rather than a guaranteed delivery date. The Shipping Policy provides further details.

Available shipping methods and applicable charges are shown at checkout before you submit payment.

When tracking is available, we send the details to the email address used at checkout after dispatch. Carrier scans may take time to appear. If tracking has not updated for an extended period, contact us with your order number.

Check your delivery area, household members, building reception, and nearby neighbors, then contact the carrier for delivery details. If the parcel is still missing, email us your order number and tracking information so we can review the shipment.

You may request a return of an eligible item within 30 calendar days after confirmed delivery. Standard returns require the piece to be unused, unworn, and in its original condition with its included components. Contact us for instructions before sending an item back.

Email service@vexzunil.com with your order number and reason for returning. We will review your request and provide the applicable return address and instructions. Please do not mail returns to the registered business address unless our support team specifically directs you to do so.

Contact us within 7 calendar days after delivery. Include your order number and clear photographs of the piece, packaging, and shipping label where relevant. We will review the issue and explain the available resolution.

Approved refunds are issued to the original payment method and are generally processed within 5–10 business days. Your bank or payment provider may need additional time to display the credit.

Email service@vexzunil.com or call +86 4001616777. Our customer service hours are 8:00 AM – 10:00 PM Daily. For an existing order, please include your order number.

We aim to respond to email inquiries within 24 hours. Including your order number and a clear description of your question helps us review it.